Facilitated Solutions


Bundled Program

Includes 5 courses:

  1. Understanding & Befriending Conflict
  2. Patterns of Conflict
  3. Clearing Up Misunderstandings
  4. Resolving Disagreements
  5. Managing Differences
Foundations of Conflict Resolution

Key Objectives and Outcomes:

  •  To understand how conflict inevitably emerges in interpersonal relationships
  • To understand and embrace the gift of open conflict
  • To understand the structure and anatomy of misunderstandings
  • To understand the architecture of disagreements and power struggles
  • To understand personal style differences

What is Included

Each of the 5 courses included in this Bundled Program is comprised of three engaging content videos that overviews a key concept or skill.

Each content video has an accompanying resource page with questions for personal reflection.

Each course is capped off with a “Call to Action” video that challenges students to immediately apply and practice these new concepts and skills.

Foundations of Conflict Resolution bundled program What's included

Meet course instructor, David Falk

David Falk, MA, CMed is a seasoned conflict management specialist, having worked in the field since 1990 in a variety of settings as a mediator, trainer, facilitator, academic and workplace consultant.

David has been involved in assessing and intervening in conflict situations and providing consultation support to many organizations throughout Canada for over 30 years. He is a senior mediator who has experience managing the toughest of tough situations.

David is also a gifted and engaging facilitator who combines practical wisdom and humour to assist participants to enhance their understanding and abilities to prevent, manage and resolve the challenges that they face.

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"David is a great practitioner of the material, creating a comfortable, fun and engaging learning environment–essential to a great experience!"

- Mark, School Board Trustee

"This was an excellent course! Tons of knowledge and really appreciated your “real” style–very engaging.I learned a lot from you!"

-HR Consultant, Manitoba Hydro

Additional Facilitated Solutions Services

In addition to these self-paced digital courses, Facilitated Solutions specializes in delivering:

  • Customized Training
  • Workplace Mediation Services
  • Leadership Coaching
  • Workplace Team Assessments

All services can be delivered online or in-person.

For more information or a free 1/2 hour consultation:
[email protected]


Facilitator leading a live customized group training session
Live Customized Training
and Facilitation


Conflict mediation employee or leader coaching via computer
Conflict Mediation
and Coaching Services
 Workplace team assessment and team development
Workplace Team Assessment and Team Development